To ensure your success, we offer two types of support. Our product support is available to all CSM customers, assisting with questions and issues related to the product itself. We seek to help you gain the maximum value with Compliance Safety Manager™ safety software. Our safety and compliance support is an extension of our consulting practice, assisting you in handling the issues that arise during standard operations.
Centered on the Compliance Safety Manager™ tool itself, our product support is designed to assist both end-users and account administrators with the technical support they require.
Basic
Included with all Compliance Safety Manager™ licenses, all customers are automatically enrolled in our basic support package. We provide technical support from 9 am – 6 pm, Central Time, every business day. Contact us by email or by phone.
Premier
Need faster response times, more interactive administrative support, or more proactive assistance? Our premier support package is designed to help you maximize your CSM value. We’re available 24 hours a day, 7 days a week. Contact us by email or by phone.
Application
Need custom safety rules? Looking for specialized or custom reports? The Compliance Safety Manager™ team provides application support to ensure that your specific business needs are addressed.
(Compliance Safety Manager) notifies me months in advance of upcoming due dates for physicals, licensing and required road tests. This enables us to get appointments and set up these renewals and test at times that fit our schedule.
